Billing Questions

Frequent Billing Questions and Answers


Currently, Userveys accepts payments via Visa, Mastercard, and Amex through Stripe. Payment can be made monthly or annually.


Userveys does not hold any credit card information. The card data is processed and stored via Stripe.

Please refer to Stripe's security policy for more information.


Refunds are typically approved on a case-by-case basis in line with account usage and time since the account was billed.

Trial Period

There is currently a 14 day trial period. At the end of this period, an account can be downgraded to a free account if the user does not wish to proceed with a paid account.

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